Outsource the management of your IT systems
Our goal is to provide our customers with a bespoke solution tailored to their needs. Accordingly, we have a highly qualified team with extensive experience in managing IT systems. Our work methodology is based on a comprehensive set of tools, systems and services that cover all their IT needs.
Customisation
We adapt to the specific needs of each customer, offering bespoke solutions to cater to their unique requirements.
Integration
We integrate the different systems and tools so that all processes and operations are connected and operate smoothly, optimising the performance and efficiency of the business.
Security
We ensure the security of the information handled by the system to protect the privacy and confidentiality of our customers’ data.
Management and maintenance
We offer ongoing management and maintenance of systems to ensure their correct operation and to minimise downtime.
Constant updates
We keep the systems up to date to stay abreast of the latest technologies and trends in the field of computing and to improve performance.
Cost reductions
End-to-end IT solutions help customers reduce costs as they do not have to hire specialist IT staff or purchase costly equipment.
Systems and communications projects
Management, administration and development of systems and communications projects. From planning through to implementation, we take care of everything to ensure that the agreed objectives are achieved.
- Analysis: we will draw up a Business Solution Design (BSD) document, setting out the solution to each need after conducting requirements gathering and process reengineering
- Implementation: we configure, parameterise, install and validate the project modules, and hold regular follow-up meetings.
- Training: we prepare and provide bespoke training on how to use the new system to all company staff.
- Support: we provide support to answer any questions about how to use the tool, resolve incidents and make further improvements to the system.
System audits
We will conduct audits to assess the security of the systems and applications and to ensure they are compliant with the regulations and market standards. The audits are also intended to identify opportunities for improvement and optimise system efficiency and productivity.
- An analysis of the current state of the system infrastructure and the level of security against potential threats.
- Monitoring of the performance of the servers, network and communications.
- Technical documentation of the systems analysed.
- Preparation of a contingency plan to maintain data integrity, availability and confidentiality.
- Findings report on the current situation and preparation of an improvement plan.
System audits
We will conduct audits to assess the security of the systems and applications and to ensure they are compliant with the regulations and market standards. The audits are also intended to identify opportunities for improvement and optimise system efficiency and productivity.
- An analysis of the current state of the system infrastructure and the level of security against potential threats.
- Monitoring of the performance of the servers, network and communications.
- Technical documentation of the systems analysed.
- Preparation of a contingency plan to maintain data integrity, availability and confidentiality.
- Findings report on the current situation and preparation of an improvement plan.
System migrations
System migration can be a complex and delicate process, but Process Control will make sure that it is completed in a reliable manner, ensuring a smooth transition with no downtime. We place strong emphasis on achieving maximum efficiency and security throughout the process, giving the customer peace of mind every step of the way.
- Needs assessment to determine what systems and applications should be migrated.
- Hardware selection: in On-Premise migrations, we select the most appropriate hardware, including servers, storage and networks.
- Infrastructure design: in On-Premise migrations, we design the infrastructure, including the physical location of the servers, network configuration and storage layout.
- Process planning: we prepare a detailed plan for the migration process, identifying potential risks, and a contingency plan.
- Data migration: we make a backup of the data before migration so that they are in a secure environment and available if needed during the process.
- Checks and tests: in On-Premise migrations, we conduct thorough testing to check that all systems and applications are working properly.
- Support and maintenance: after migration, we provide ongoing technical support and maintenance to ensure the systems and applications are operating appropriately.
Option I
Migration of systems and applications to a local environment, i.e. on the company’s premises. This can be an appropriate option for some organisations, particularly those with high security requirements and specific privacy needs. In this case, we conduct careful planning and hands-on management to ensure a smooth and successful migration.
Option II
Migration of applications, services and/or data from on-premises to the cloud, in other words, to remote servers hosted in data centres managed by cloud service providers. This option reduces costs and has other benefits, such as scalability, flexibility and global access. Types: Infrastructure Migration (IaaS), Platform migration (PaaS), Software Migration (SaaS).
Support
We offer technical support and specialist maintenance to ensure your systems and applications operate appropriately, providing a fast and efficient service in the event of an incident or problem. What is more, we will handle incidents through to resolution to minimise the impact on your business.
- Technical support: we are on hand to provide you with technical support when you need it, whether remotely or on-site. We will resolve incidents and offer quick solutions to technical issues.
- Preventive maintenance: we conduct regular checks to identify and prevent potential issues before they become incidents. This way, we are able to minimise downtime and ensure the continuity of the business.
- Updates: we will install the necessary updates and patches in your systems and applications to ensure they are up to date and working properly.
- Monitoring: we constantly monitor your systems and applications to identify technical issues and quickly resolve them before they escalate.
- Incident management: we handle incidents and resolve them quickly and efficiency to minimise downtime and ensure that your systems are aligned and working properly at all times.
- Follow-up reports: we provide regular reports on the state of your systems and applications so that you are aware of their performance and security level.
Support
We offer technical support and specialist maintenance to ensure your systems and applications operate appropriately, providing a fast and efficient service in the event of an incident or problem. What is more, we will handle incidents through to resolution to minimise the impact on your business.
- Technical support: we are on hand to provide you with technical support when you need it, whether remotely or on-site. We will resolve incidents and offer quick solutions to technical issues.
- Preventive maintenance: we conduct regular checks to identify and prevent potential issues before they become incidents. This way, we are able to minimise downtime and ensure the continuity of the business.
- Updates: we will install the necessary updates and patches in your systems and applications to ensure they are up to date and working properly.
- Monitoring: we constantly monitor your systems and applications to identify technical issues and quickly resolve them before they escalate.
- Incident management: we handle incidents and resolve them quickly and efficiency to minimise downtime and ensure that your systems are aligned and working properly at all times.
- Follow-up reports: we provide regular reports on the state of your systems and applications so that you are aware of their performance and security level.
We can help you transform your IT systems
We can help you transform your IT systems
Want to improve the security, performance or efficiency of your company’s IT systems? Then contact us to find out how we can help you.